Items ordered directly from Hayward House Publishing may be returned to us under the following conditions:

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- Items must be new, unopened and include all components
- Return shipments must include a copy of the original packing slip
- Return shipments must be sent by traceable means (such as USPS Priority Mail Service or UPS Ground Service) within 30 days of the shipment date on the packing slip

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Returns that meet the above conditions should be sent to:

Hayward House Publishing LLC

Returns Center
5805 White Oak Ave. Unit 16684

Encino, CA 91316-9998

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Refunds will only be issued for new merchandise ordered directly from Hayward House Publishing and returned in original condition. Refunds will be issued for the value of the items ordered and any applicable sales taxes; original order shipping and handling and return freight charges will not be refunded.

We suggest you retain a copy of the tracking number for your return for reference. A refund will be issued to the card used on the order within 4-6 weeks of us receiving the returned item(s) provided they meet the conditions above.